Terms & Conditions
These Terms and Conditions, together with any specific terms outlined in your order form, constitute the complete agreement between you and the Company. Please carefully read through this document before proceeding with any orders. If you have any questions or concerns, feel free to reach out to us for clarification.
1. Introduction
By accessing or using the services provided by the Company, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these Terms, you may not access the services.
2. Availability
All products advertised on our website are subject to availability. If an item you wish to order is unavailable, we will notify you promptly via email or phone. Unavailability may be due to supplier delays or discontinuation of the product.
In the event of unexpected discontinuation, we will contact you to discuss alternatives or issue a full refund. In some cases, goods may be on backorder with our suppliers, causing delays of up to 4 weeks. We aim to fulfill orders within a reasonable timeframe and will keep you informed throughout the process.
While we strive for accurate pricing, prices displayed on the website are subject to change without notice due to factors such as raw material costs or processing expenses. However, once your order is placed, the price payable for the goods will remain fixed.
3. Pricing and Payment
Prices listed on the website are current at the time of display and include VAT, unless otherwise stated. Upon placing your order, you will be charged the price indicated on the website.
We reserve the right to report any suspected fraudulent transactions to the relevant authorities to protect both our business and our customers.
4. Dispatch and Delivery
Unless otherwise agreed in writing, delivery will be made to the address specified in your order form. While we aim to deliver orders within 14 working days, please note that delivery times are estimates and not guaranteed.
A valid signature may be required upon delivery, especially for registered deliveries. Once you have signed for the delivery, the title and risk of damage to the goods transfer to you.
If delivery is expected to be delayed beyond the 14-day timeframe, we will notify you and provide updated delivery estimates. Your satisfaction is our priority, and we will keep you informed throughout the process.
5. Cancellation
You have the right to cancel your order within 24 hours of placing it. To do so, please use the contact form on our website.
6. Returns
We want you to be completely satisfied with your purchase. If for any reason you are not happy with the goods you have received, you may return them within 14 days for adjustment, replacement, or refund.
To initiate a return, please follow these steps:
• Fill out the return form provided with your order.
• Return the items along with the original dispatch note and return form via registered delivery or courier to the address provided on the dispatch note.
• Retain a copy of the dispatch note for your records.
If you have misplaced the dispatch note, please contact us for assistance. Please note that the risk of damage during the return shipping process remains with you until the items are delivered and accepted by us. Additionally, the cost of carriage and insurance for returning goods is non-refundable.
We are committed to addressing any complaints or issues promptly and aim to respond to all inquiries within 5 working days to ensure a satisfactory resolution.
7. Disclaimer
To the fullest extent permitted by law, we provide our website and its contents on an as is basis, making no representations or warranties of any kind, express or implied. While we strive to provide accurate information, we do not guarantee the accuracy, completeness, or timeliness of the information on our website.
We shall not be liable for any damages arising from the use of our website or the information, content, materials, or products included. This limitation of liability applies to all damages, including compensatory, direct, indirect, and consequential damages.
8. Miscellaneous
These Terms and Conditions, along with any specific terms in the order form, constitute the entire agreement between you and the Company. Any failure by us to enforce a provision of these Terms will not be considered a waiver of such provision.
We reserve the right to modify or amend these Terms at any time without prior notice. Any changes will be effective immediately upon posting on our website. It is your responsibility to review these Terms periodically for updates or changes.
If any part of these Terms is deemed invalid or unenforceable, the remaining provisions will remain in full force and effect. These Terms will be governed by and construed in accordance with the state laws, and any disputes will be subject to the exclusive jurisdiction of the courts.